- Notification: All cancellations should be intimated through email, and the refund policy will be effective from the date of receipt of this email.
- 30 Days or More Before Departure: 30% of the total package price will be retained as the cancellation fee.
- 30 to 20 Days Before Departure: 50% of the total package price will be retained as the cancellation fee.
- 20 Days or Less Before Departure: 100% of the total package price will be retained as the cancellation fee.
- Hotel Booking Amount: If cancelled after paying the hotel booking amount, the same will be forfeited.
- Unavailability: If the plan is cancelled due to unavailability, the cancellation will be applicable according to the policy. (The rooms in the hotel are subject to availability at the time of confirmation payment and it takes 24-48 hours to get confirmation from the resort or hotel.)
- Flight Tickets: 100% of the amount needs to be paid for flight tickets in advance for issuance. If the flight fare has increased/decreased at the time of payment, then the difference shall be borne by the client. If you need to cancel the booked flights, it will depend entirely on the airline's cancellation policy.
- Verbal Commitments: Verbal commitments will not be honored.
- No Shows (Not Informed): 100% of the package price will be retained as a cancellation fee.
- Hotel Cancellation Policy: Cancellation may change according to the hotel cancellation policy.
- COVID-19 Travel Ban: If due to COVID-19, the Indian government puts a ban on air travel, a credit note will be generated which can be utilized for future bookings (same place or resort). If there is a price difference in the future, the customer will bear the amount.
- Personal Belongings: AGA Holidays is not liable for the care of personal belongings of travelers during the trip. Any loss or damage to valuable items like mobiles, tablets, gold, etc., is the customer's responsibility.
- Valid ID: It is mandatory for all guests to carry valid ID during their tour (Return Flight Tickets, Passports, Hotel Vouchers, Visa, Timely Itinerary, and other vouchers and tickets).
- Non-Compliance of Payment Terms: In case of non-compliance of payment terms, AGA Holidays reserves the right to cancel the booking. Any price changes will be borne by the traveler only.
- Local Attractions: If local attractions are closed for maintenance, weather conditions, government orders, strikes, curfews, natural calamities, or other unforeseen reasons, AGA Holidays will try its best to reimburse the traveler an appropriate amount against the same if a refund is possible.
- Itinerary: The itinerary provided is tentative, and the final itinerary will be shared upon arrival at the destination.
- Local Taxes and Gratuities: Any local taxes, cess, gratuities have to be borne by the traveler at the hotel/cruise counters.
- Passport Validity: The passport of all travelers needs to have 6-month validity from the date of departure.
- Visa Rejections or Delays: AGA Holidays will not be liable for any Visa rejections or delays, as it completely depends on the embassy. Cancellation charges will be applied as written in the Cancellation Policy.